> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gifty.lat/llms.txt
> Use this file to discover all available pages before exploring further.

# Find orders and gift cards

> Identify the pending work before correcting an operation.

## Before you start

Open Operations. An order can contain several unconfigured units; a gift card has already been issued.

## Step by step

1. Choose Orders or Gift cards. Their filters are independent.
2. Search or select a pipeline status to open a filtered list.
3. Review Attention cases: configuration, contact details, delivery or coupon synchronization may be missing.
4. Open the detail and expand the timeline. Distinguish buyer from recipient, purchase from redemption, balance from channel.

## How to verify the result

The detail identifies the stage and pending action. An Attention badge does not always mean delivery failed.

## If something goes wrong

* If the operation changed while you were viewing it, refresh before acting.
* Do not issue another gift card as a generic fix; first determine whether the problem belongs to the order, delivery or redemption.

[Read as Markdown](/exports/en/operations-find-and-understand.md)