> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gifty.lat/llms.txt
> Use this file to discover all available pages before exploring further.

# Balance settings and sync

# Configure partial redemption and synchronization

Understand which gifts the store preference changes.

## Before you start

Partial redemption starts disabled. It applies to eligible native gift cards, not migrated cards.

## Step by step

1. Open Settings → Redemptions and review the partial-redemption preference.
2. Enabling it also covers eligible native gifts already issued. There is no separate apply-to-existing selector.
3. Disabling it preserves remaining-balance use for already partially redeemed gifts until depletion or expiry; untouched gifts return to full redemption.
4. After a partial redemption, check synchronization before reusing the online coupon.

## How to verify the result

The same code shares balance between online and counter use. Durable coupon updates may not be instant. Repairing a missing coupon keeps the code but may change its internal identifier.

## If something goes wrong

* Enabling the preference does not recover previously lost value.
* Minimum purchase is configured while partial redemption is off. Enabling partial removes that restriction; wait for TiendaNube application before assuming the new behavior.

[Read as Markdown](/exports/en/balance-settings-and-sync.md)

## Cancellation and refund of the redemption order

If the **order where the gift card was used** is fully canceled or refunded, processing idempotently restores the amount consumed by that redemption. This differs from canceling the original gift card purchase. Partial refunds require human review; do not calculate or promise automatic restoration. After recovery, check balance and coupon synchronization; the external update can still be pending.

## Explore next

* [Redeem at the counter](/en/redemption-at-counter)
* [Resolve rejections and pending redemptions](/en/redemption-errors-and-pending)