> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gifty.lat/llms.txt
> Use this file to discover all available pages before exploring further.

# Support find and contact

# Find help and prepare a support request

Reach the right guide or share useful support context.

[Read the complete explanation as text.](#recovery-by-status)

## Before you start

Identify what you were trying to do and the state you see now.

## Step by step

1. Start with a homepage task or navigation category. Find the action or state name within the guide.
2. Review steps, result checks and error recovery.
3. If insufficient, prepare a short description: task, steps taken, visible message and approximate time.
4. Use the support contact offered inside Gifty. Opening WhatsApp does not confirm that you sent the message or that a person received it.

## How to verify the result

Useful context distinguishes missing delivery, pending redemption, publication and payment without repeating uncertain actions.

## If something goes wrong

* Do not publish gift codes, tokens, keys or card data in the request.
* Documentation cannot check your store’s private state. Request human help through the available channel for account verification.

## Recovery by status

| Status                | Safe action                                                                                                               |
| --------------------- | ------------------------------------------------------------------------------------------------------------------------- |
| Delivery failed       | Retry delivery of the same gift card when the detail allows it; do not issue another to resolve this.                     |
| Coupon being prepared | Wait for materialization or check its state; this is not failed delivery.                                                 |
| Redemption pending    | Open the same attempt and choose complete or cancel according to what happened. Check coupon recovery after cancellation. |
| Payment unconfirmed   | Check payment status; do not charge or issue again while the outcome is unknown.                                          |

Cancelling a pending attempt does not undo a completed redemption.

[Read as Markdown](/exports/en/support-find-and-contact.md)

## Explore next

* [Get help from the documentation](/en/support-ask-assistant)
* [The gift card did not arrive](/en/delivery-status-and-retry)
* [Resolve rejections and pending redemptions](/en/redemption-errors-and-pending)