Before you start
Open Gifty from your TiendaNube administrator. The flow is the same in every region where TiendaNube/Nuvemshop operates: an Argentine store and a Brazilian store open the embedded dashboard the same way.The home inside TiendaNube
The home of the embedded app shows the same numbers as the home of full Gifty. Both read the same source, so they never say different things. From top to bottom:- Your billing status, when something needs your attention: a charge that failed, a missing payment method, a paused subscription or a scheduled cancellation. Each notice has its button, which opens Billing in full Gifty.
- Sales blocked: if your subscription isn’t enabled for sales, the notice says so first. Go to Billing opens that section.
- Your trial: “Trial · Day 6 of 14”, the day bar and the date it ends. If you cancel before then, you don’t pay. If the trial already ended, the notice says we’re confirming your first charge.
- A redemption that couldn’t be applied, with the order and the reason. Review opens the home of full Gifty, where the notice takes you to that gift card.
- Your gift card, with its design, its amounts and where it’s live: in your store and on tienda.gifty.lat. If Tiendanube didn’t confirm the publication, Try again requests it again.
- You sold: the value of the gift cards sold in the last 30 days, or during your trial, and how many gift cards they were.
- To redeem: the balance of the active gift cards and how many hold it.
- The next step, only one. Its button opens it in full Gifty. Billing details open Billing.
Step by step
- Use tabs, search, filters and pipeline to find an operation. Its detail shows code, link and available actions.
- For resend, correction, verification, reactivation or pending redemption, follow the same state checks as the full dashboard.
- Review subscription, next charge and fiscal invoice per row. Billing changes open the relevant full-dashboard section.
- Choose Open full Gifty for advanced settings, brand or camera when the embedded frame limits the flow.
How to verify the result
The full dashboard continues work for the same store. A new opening creates fresh access; do not share that private URL.If something goes wrong
- If opening is interrupted, retry from TiendaNube.
- If the dashboard shows blank inside the administrator, open it again from TiendaNube. Opening no longer depends on your store’s region.
- Success can appear as a brief notice and failures inline; read each outcome. Missing plan or debt has its own recovery access.
Issue and redeem without leaving TiendaNube
To issue, open the available action, fill in product, amount and recipient, and review the preview before confirming. When finished, use View in operations to check that same gift card’s state; confirmation does not guarantee immediate delivery. With email delivery you can fill in Send a copy to with another person’s email, for example HR on a corporate purchase. That person gets a separate email that confirms the delivery, without the redemption code. If you type the recipient’s email, the panel warns you and does not send a separate copy. With Share the code the field does not show. After issuing, the receipt shows the Copy row with the email and the delivery status. To redeem, enter or verify the code, review the balance and amount when applicable, confirm and read the receipt. If it remains pending or fails, follow that section’s message and recover the same operation. An earlier success toast is not the result of an action that subsequently failed.Settings and billing in the embedded app
Available simple preferences are saved within their section. For branding, WhatsApp, category and billing operations requiring the full app, use the link to the corresponding section. For invoices, check the row and available fiscal document; a debt or missing-plan notice leads to recovery and is not resolved by downloading a receipt.Campaigns from the embedded app
The Campaigns tab shows your gift campaigns without leaving TiendaNube. At the top you see the four figures: active campaigns, activated gifts, how many redeemed and how much was used in purchases. Each row shows the gift’s real design, the status, the link and the redeemed / activated / free-of-cap bar. You can filter by status and copy each campaign’s link. Open View campaign to follow one campaign: the link ready to copy, cap / viewed / activated / redeemed, the results (from opening the link to buying, what the campaign sold and where people come from) and the people who activated, with filters and pagination. From the campaign page you can pause, resume or close the campaign; closing asks for confirmation. Creating or editing a campaign, exporting the audience CSV and syncing with Marketing Nube happen in full Gifty: each action opens the matching section in a new tab. If the store has no active subscription, the tab shows the notice with the way to plans.If your account is disabled
When the store cannot operate, the embedded app does not show buttons that would fail. You see the dashboard dimmed and, on top of it, a single notice with the way out:- Onboarding not finished (you installed Gifty and have not chosen a plan yet): the notice says “Finish setting up Gifty to start selling” and the Continue setup button opens the onboarding in the full Gifty, in a new tab, where you left off.
- Subscription cancelled: the notice says “Your subscription is cancelled” and the Choose a plan button opens the plans in the full Gifty. Gift cards already sold are still valid and your designs and orders are kept; issuing, manual redemption and campaigns stay on hold until you have a plan again.