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Before you start

This public documentation does not include an enabled support chat. Browse sections, search for a guide and copy its Markdown to read with your preferred assistant.

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Step by step

  1. Open Search and enter the task or status you see, such as “failed delivery” or “pending redemption”.
  2. Read the guide and check its conditions before acting. A general explanation does not confirm your account status.
  3. Use Copy page to bring the text to an assistant. Ask it to cite the guide and state what it cannot verify.
  4. If a person needs to inspect your case, open Gifty and use the support option available in your account. Include the steps you tried and the visible status, without keys or card data.

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How to verify the result

You are done when you find the action matching your situation or prepare a request another person can understand. Copying a link or opening a contact channel does not confirm message receipt.

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If something goes wrong

If a guide does not cover your case, do not invent a procedure or issue another gift card as a test. Contact support from Gifty. Documentation and external assistants cannot see your private balances or operate your account.