The Sobre style in your emails
gifty emails adopt warm paper, Instrument Sans text and pill-shaped buttons. The gift is presented with your product’s actual template and your dedication. When reviewing a template in the gallery or editor, check how that design and the new visual frame work together before publishing.Before you start
Open Gift cards → Delivery in the sidebar (previously called Emails). At the top there are two cards, one per channel: Email and WhatsApp. Each one says what goes out today. The Email card counts your active templates, says whether one is the default and shows the sender your emails go out as. Below is the Emails section, with your templates. To create an email, tap New email and choose Styles, Occasions or a blank base.Step by step
- Review the full design before using it. The gallery identifies the active design.
- Edit body, subject and preheader. Insert variables at the cursor position. The color you pick for the gift button is kept in the preview and in the email; if you leave it unchanged, the button uses your brand color.
- Try sample data, reset it when needed and compare desktop and mobile previews. The preview, the gallery and the envelope sender use your store name and link. You can change the name in the test data, only for the preview. Images shrink in proportion on a phone, even if you set a width and a height.
- Review quality requirements. Save a draft or choose Publish and use when ready.
How to verify the result
Saving a draft does not change delivery email. Publish and use assigns the new version; verify the active-design indicator.If something goes wrong
- If publishing is blocked, open requirements and complete missing items.
- Archiving and restoring organize the library; always check the assigned version rather than assuming a save activated it.
- If the create button carries the Gifty Plan label and the library says the editor unlocks with your subscription, the account has no active subscription. Your templates stay visible; See plans takes you to activate it.
Fix requirements before publishing
The requirements panel takes you to the subject, preheader or body needing attention. Publishing requires a nonempty subject, the gift code in the body rather than the subject or preheader, and a clickable gift link. Insert variables from the editor library to avoid unknown names. Fix unrecognized variables or conditions, disallowed links and rendering errors that block publishing. Recommendations such as improving the preheader or image alternative text are not all blockers. Check both requirements and preview: a score alone does not confirm the email is ready. Then use Publish and use and check which design became assigned.Write your WhatsApp message
If you deliver gift cards over WhatsApp, you can write the message in your store’s voice. In Gift cards → Delivery, look at the WhatsApp card. It says which message goes out today: the Gifty one, yours with its version, in Meta review, rejected or paused. If you have your own message, it shows the start of the text. Tap Write my message, or Edit message if you already have one. On a phone, the WhatsApp card comes first when your message needs an action, for example when Meta rejected or paused it.- Write the text. Insert detail adds the recipient’s name, the sender, the amount and your store at the cursor. The gift card code never goes in the text: it travels behind the View my gift card button.
- Check the preview: it shows the message as the recipient reads it. Change the sample details to try long names or other amounts.
- Fix what the editor marks. Errors block the submission, for example a message that starts or ends with a detail. Suggestions don’t block. Leave a contact for your store: replies reach Gifty’s number, not you.
- Tap Send to Meta for review. Meta usually answers in minutes and can take up to 24 hours. Tap Refresh status to see if it answered.
- When Meta approves it, turn on Use my template. From then on, new gifts go out with your message.