Activate the initial period

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Before you start

Complete the details requested during setup. Read the commercial option in your store checkout instead of inferring it from an old article.

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Step by step

1. Review Your plan, at the top of the same screen as the payment: you pay nothing today, the trial days, and the date and amount of the first charge. The first charge is the plan’s fixed price, with your promo code if you applied one; the variable plan’s commission is never added to the first charge, because sales during the trial pay no commission. In Argentina with a card the amount shows + VAT; with Mercado Pago you see the debit with VAT included. Outside Argentina and Brazil, prices are shown and charged in US dollars (USD), even if your store sells in another currency: the checkout summary is in USD too.
2. Open checkout and complete the three steps. In Argentina, Who invoices uses Company for any CUIT (Monotributo or VAT-registered: the ARCA tax condition stays as returned and the invoice is type A) and Individual only for DNI / end consumer. If the window cannot fit both checkout columns, the summary and the form stack; they are not squeezed. You can switch between Card and Mercado Pago as many times as you want: an unfinished Mercado Pago authorization does not lock the checkout.
3. Return to gifty to verify the confirmed result. If you go back and change your choice, review the selected plan before continuing.

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How to verify the result

The initial period starts from the confirmed subscription. Opening checkout does not mean activation is complete. The receipt at the end names your plan and, in Argentina, gives the total with tax included — the same figure as the summary you confirmed; if you were charged on confirmation, the charge appears on a single line, Charged today.

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If something goes wrong

• If confirmation is still pending, do not assume the period started when you opened the page.
• Use the current information shown in your account; this guide does not fix prices or replace checkout conditions.

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Continue with

• Verify publication

Read as Markdown

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Before confirming

Review the first charge and the three trial moments in Your plan: today at no charge, the days to try everything and the first-charge date. Billing details, the cardholder and the card are completed below, on the same screen, in that order, with your name already prefilled for the cardholder. If you already entered your billing details and cardholder on a previous visit, the checkout starts at step 2 with step 1 resolved. Step 1 only counts as resolved when your billing details are complete. If on the previous visit you looked up your CUIT in ARCA but did not tap Continue, the checkout opens step 1 again with your CUIT filled in and the ARCA details completed automatically: review and confirm them. On the card step you see We will invoice above it: name or company name, tax document and condition, fiscal address and billing email. Review them before adding the card; Change returns to step 1 with everything prefilled so you can fix whatever needs fixing. Plan inclusions are browsed in four tabs (Sell, Deliver, Operate and Grow), each with a mini scene built from your gift card, your amounts and your domain. Your gift artwork is shown clean, with the name and featured amount below it. The trial lasts 14 days and the panel shows the exact first-charge date; duration and price come from the current catalog. If you started your trial before 9 September 2026, you keep the duration you activated it with: the date in the panel is the one that counts. If the screen displays an ARS price plus VAT, review that condition before confirming. Do not calculate the charge date from an old screenshot.

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Your plan, on the same screen as the payment

The plan is no longer chosen on a separate screen. Start your 14-day trial and publish it today brings together the plan, your invoice, the cardholder and the payment. Your plan shows three moments: Today it goes live in your store for $0, during the trial you sell and redeem with every feature for $0, and on the first-charge date the plan’s fixed price is charged. Charging starts from that date.

• With the variable plan, Your plan explains that from that day a percentage of your gift card sales is added, with a monthly cap, and that sales during the trial pay no commission.
• If your store offers both plans, See the fixed plan switches the plan right away. The change is saved before you add the card or authorize Mercado Pago, so you are charged for the plan you see. While a payment is in progress you cannot change plans.
• In Argentina, Your plan shows the median gift card value in gifty, with the period of that figure.
• With Mercado Pago, your account email is prefilled with your store’s contact email. If your Mercado Pago account uses another one, change it before continuing. The promo code only applies if you pay by card.
• In Brazil Mercado Pago does not appear: you pay by card, in reais and without VAT.
• The cardholder needs their ID document. If it is missing, the checkout goes back to the cardholder step before saving the card.
• If you changed plans in another tab, the screen asks you to reload to continue with the current plan.

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The checkout has three steps

The checkout runs in three steps, and the header tells you which one you are on: Step 1 of 3.

1. Your invoice. Who is invoiced, your tax document and your fiscal address. If we already resolved your details against the tax registry, review them and press Continue: you type nothing.
2. Cardholder. Who answers for the payment method. It arrives with your name and verified WhatsApp already filled in.
3. How you pay. The card or Mercado Pago, with the two previous steps summarised above it.

One step is open at a time. A step you already resolved stays as one line with Edit, which reopens it without losing anything you typed. The step that is not due yet is shown dimmed, so you know how much is left. Back, at the top left, leaves the checkout from any of the three steps. Your plan — the first charge, the trial days and the promo code field — stays visible in all three; on a phone it is a line at the top that expands.

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After the signup is confirmed

Once the subscription is confirmed, by card or with Mercado Pago, you land on Store already activated. Go to dashboard takes you to Home, where you follow the publication of your gift card. If you close that screen, you lose nothing: the dashboard shows the same. If you already have an active subscription and open onboarding, you go to the dashboard. If your subscription was cancelled, you go to resubscribing in Billing: onboarding does not create a new subscription on top of a cancelled one.

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If checkout shows card validation

In checkout with integrated card fields, review the refundable validation amount beside the secure fields and the plan summary before confirming. The authorization includes recurring charges according to that summary. If your bank asks for confirmation, complete it on the same screen. If the connection is interrupted after confirmation, checkout keeps the attempt. Wait for its result or choose Check again: this action checks the existing attempt. Do not enter another card while it is pending. You can reload the same account to continue. If the browser cannot save the attempt, resolve that message before submitting. Activation is complete when gifty confirms the subscription. Card approval alone does not complete signup. This flow is being enabled gradually; always follow the steps shown in your account. So while activation has not finished, the screen does not tell you that you are already subscribed. It says One step left to start your trial, and that your card is saved but activation did not finish. The summary shows the same details in the future tense —Chosen plan, Planned trial, Planned first charge and Saved card— because they are still what is planned, not a receipt. Nothing is charged today. The action is Retry activation. If the retry fails, the screen tells you the actual reason —for example, that the payment provider is not responding— and keeps the other way out at hand: add another card. If you leave and come back later, you find the same screen, with your plan and your card, without choosing a plan again. Only once the subscription is confirmed does the screen say You are subscribed! and take you to Store already activated. If you switch to another tab while activation is being confirmed, the wait pauses and does not run out on its own. When you come back, the screen checks the result right away: if the subscription is already confirmed, it continues on its own, even if it had shown that activation did not finish. Retry activation appears only after one minute of waiting with the screen in view and a last check that still does not find the subscription. When you resume a payment already submitted, the plan authorized in that attempt is preserved, even if you selected another afterward. You can choose another plan before submitting; checkout prepares that selection without repeating a pending payment. While the screen is waiting, it keeps checking the result for a short period, even when Check again is already available. If confirmation arrives in that period, the flow continues automatically. Afterwards, the button remains available to check the same attempt.

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If billing details are missing

Checkout asks for your card only once your billing details are complete. In Argentina that means the legal name, the CUIT or DNI with its VAT status, and the full tax address: street address, city, province and postal code. If your address is in the Autonomous City of Buenos Aires, the city is filled in from the province, because ARCA does not report it. If something is missing, checkout reopens step 1 with what you already entered and highlights the missing field, even if the cardholder is already saved. The top of the step tells you what to complete; for example: “To activate your plan, complete the city in your billing details.” If your card is already saved and activation stopped because of your billing details, the One step left to start your trial screen does not offer a retry, because the retry would fail again. It tells you what is missing and gives you Complete billing details, which opens step 1 on that same screen. When you save it, activation retries on its own.

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Reloading or resuming checkout

If Reload checkout appears, use that button before entering card details. The screen preserves the attempt while preparing secure fields. If you already confirmed a payment and its result is pending, continue checking that same attempt; do not enter another card to resolve a connection interruption. When an error includes a Code and Reference, keep both when asking for help. The code accompanies the message and the available action. Do not share the complete card number or its security code.

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If checkout asks for a credit card

If you return to a subscription that was already cancelled and pick a card you already had on file that is debit, checkout says so before charging you, in those words, so you swap cards on the spot. With a new card we cannot know it is debit until after the validation charge, so we do not stop you for that; a prepaid card is refused by the processor before charging. If activation gets stuck after you paid, the screen offers adding another card as well as retrying.

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Which operation the bank declined

Card validation during signup and a debt payment are different operations. In debt checkout, a decline message refers to the debt payment; it does not announce an additional validation charge. Keep the visible code when checking the outcome or requesting help. If the code is DECLINED_BY_PROVIDER, the decline does not come from your bank: it comes from our payment provider, and the message says so. You do not need to call your bank. Try another card and, if it happens again, message us on WhatsApp.

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If checkout does not finish

Checkout shows the real reason for the failure instead of a generic notice: a card declined by the bank, a cardholder detail, a connection interruption or a result that is not confirmed yet. Every message carries a Code and a Reference. Keep both and quote them if you ask for help; that is enough. Every attempt that does not finish well raises an internal follow-up with those same values, so the team can find your case without screenshots. Do not share the full card number or the security code. If the notice says the result is unconfirmed, wait for that attempt before adding another card.

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The emails during your trial

Today we do not send a series of tips emails during your trial.

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While we confirm with Mercado Pago

If you activate through Mercado Pago, the confirmation screen tells you which step it is really on. The current step spins while we keep asking Mercado Pago, which can take a couple of minutes: quickly for the first half minute and more slowly after that. If the authorisation is rejected, the error is marked on the step that failed. And if the wait goes past the limit, the screen does not stop: it keeps checking on its own and updates when Mercado Pago confirms. If it activates while you are still there, you will see it on that same screen; if you leave, you will see it the next time you open gifty. On an activation with trial days, no charge is made until they end. While you leave the tab in the background we stop checking, and we pick up again when you come back. After half an hour the screen stops checking on its own: Check again puts it back to work. The attempt reference support may ask for lives under Help, at the foot of that screen. That wait is a single centred card: the Mercado Pago logo and the title on top, a bar underneath that moves when a step moves, and one row per step. The step currently running is highlighted, with its own background and label, so you can see where things are at a glance. When Mercado Pago takes longer than expected, the card turns amber with a clock and puts both routes in reach: Check again or Go to my panel. When the subscription ends up active, all three steps tick one after the other and the charge summary sits underneath. On that same screen, when you add a card the number, expiry and security code fields now sit inside their own box. They used to be drawn offset down and to the right, and spilled out of the field.