Before you start
Review Billing state and the offered action; resubscription and recovery are different cases.Step by step
- To cancel, complete guided confirmation and verify the subscription result. If you pay with Mercado Pago, you can cancel from Billing just like with a card: it ends at the end of the period you already paid for, and you keep access until that date. During the free trial the cancellation is immediate: there is no paid period to respect. The confirmation says You won’t be charged anything, because there was no charge during the trial. After you confirm, the screen says We are cancelling your subscription… until the cancellation is recorded, and then it updates by itself: you do not need to reload. With Mercado Pago, once your trial has ended you are no longer on the trial, even if the first charge has not gone through yet: the cancellation runs at the end of the period and Mercado Pago keeps trying to charge it until that date. If it is not charged, that period stays as outstanding payment. What you keep until that date: your store keeps selling and delivering gift cards, and the whole panel stays available. What pauses the moment you ask for the cancellation: the AI features — AI design and the content studio — because their allowance is counted against a current subscription. Billing tells you at the top of the page, with the cut-off date, while the cancellation is pending. On the variable plan, the cancellation settles the final commission on your sales for the cycle, even if the next charge isn’t due yet: the confirmation says so before you confirm, and after that commission there are no more charges. If your next charge is already due and hasn’t been processed yet, what happens depends on how you pay. With a card on a fixed-price plan, the cancellation replaces that charge: it isn’t charged and the subscription closes when it’s processed. Until then you can tap Reactivate. On the variable plan, the final commission on your sales is settled and then the cancellation takes effect. With Mercado Pago, if Mercado Pago already processed the charge, that charge stands, and the cancellation is processed right away. The screen says so before you confirm and never promises a past date. Once the cancellation is requested, the Next payment card says the same: with a card on a fixed-price plan it says No payment scheduled, with Mercado Pago it explains that a charge already processed stands, and on the variable plan it names the final commission. If there has been no charge yet, it talks about the first charge, not about a paid period.
- If you change your mind before the cut-off, press Reactivate. It sits in the notice at the top and also at the foot of the subscription panel, and it works right away: there is nothing to wait for. The subscription stays current with the same charge date it had, with no new charge and without restarting the trial. Once the cancellation has run, Reactivate is gone: from there the way back is to subscribe again. After you reactivate, the foot of the panel offers Cancel subscription again without reloading the page.
- To return, review remaining trial time. Resubscription does not restart the trial; without remaining time, confirming charges the amount shown in checkout. That balance counts the same on card and on Mercado Pago: with days left, Mercado Pago does not charge until they run out; with none left, it charges on confirmation. The fine print of both methods says the same: with no trial days you authorize the charge starting today, never “when the trial ends”. Resubscribing is three steps — billing details, cardholder and payment method — with one step open at a time and the previous ones summarised, and the details you already gave arrive prefilled: you only review them. Payment method now lists the credit cards you already have on file first, with the one we last charged marked: you pick one and confirm, without typing it again. A debit card on your list is shown the same way, says that coming back needs a credit card, and cannot be picked. A saved credit card is recognised as credit even when the processor also reports its category (Classic, Gold, Platinum or Business). Those cards used to be left off the list and the resubscription refused them. If you prefer another one, Add another card opens the usual form. With no cards on file the step is the one you know: you type a card. The Choose monthly or annual link opens the catalog for that cadence, not to switch plans. In Argentina, if Mercado Pago is enabled, the resubscription checkout offers card or Mercado Pago with no default. Who invoices uses Company for any CUIT and Individual only for DNI; the ARCA VAT condition is kept.
- If debt exists, follow payment recovery instead of direct resubscription.
- When an account needs subscription recovery, Billing shows the notice Your subscription needs a new card. Press Add card and reactivate: you reactivate your subscription on the monthly Gifty plan, with a 1-day trial, and nothing is charged today. The checkout summary names the plan that will be charged. Review consent and card, wait for processing and check success or recoverable error.
How to verify the result
The subscription shows the resulting state. If you come back through Mercado Pago, the screen tells you which step the confirmation is on and keeps checking on its own: Mercado Pago can take a couple of minutes to confirm. If Mercado Pago already charged you, the subscription activates on its own as soon as it confirms, and you are not charged twice; if you still had trial days left, no charge is made until they end. A special recovery period does not redefine Gifty’s standard trial. The resubscription receipt names your plan and shows the total we charged, tax included —the same figure as the checkout summary— on a single line: it used to show the price without tax and to repeat the charge on two rows. When you are charged on confirmation, the receipt says “Charged today” only after your bank confirms the charge. Until then the screen says We are processing the charge. If the bank declines it, the screen says The charge did not go through and Change card takes you to Payment methods. If the bank takes longer, it says We are confirming the charge. Once it clears, you will see it in Billing.If something goes wrong
- Do not promise a new trial for reinstalling or reactivating.
- If you uninstall the app and pay with Mercado Pago, we cancel the subscription in Mercado Pago at the same moment. If a period was left uncharged, it is recorded as outstanding payment.
- For an unknown outcome, wait for verification before repeating a charge action.
- If reactivating tells you we have no way to charge you, choose a card under Payment methods and try again.
- To return to a cancelled subscription use a credit card. If you pick a card you already had on file and it is debit, we say so before charging you and we do not let you confirm with it. If you type a new card at checkout, a prepaid one is refused by the processor before any charge; a new debit card does go through, and if a later charge bounces it becomes outstanding payment. On a current subscription you can be charged on a debit or prepaid card, as long as you also keep a credit card on file as backup.
- If we could not confirm that your card is a credit card, we say exactly that and do not call it debit: add it again or use another credit card. A prepaid card you already had on file is treated like a debit card.
Cancel the variable plan
Once the variable plan is activated, cancelling that plan works like this:- Request the cancellation from Billing, as on the standard plan. The service continues until the end of the period you already paid.
- What you sold up to the last cut-off is charged in a last debit, commission only, on the date the service ends. If there is no commission, there is no debit. What you sell after that cut-off pays no commission.
- If you request the cancellation after the cut-off of the next debit, that debit is still charged, with fixed fee and commission, and the service ends one month later.
- You can reverse the cancellation until the cut-off of the last debit.
- With Mercado Pago, the subscription is cancelled in Mercado Pago after that last debit. In the meantime, the account shows the cancellation as pending.