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Before you start

Open Billing and review the invoices making up the debt. The new debt checkout is being prepared for a gradual rollout and can be explored in the demo. In your account, follow the options currently available.

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Step by step

  1. Choose a complete invoice or Pay everything, as available. This flow does not accept partial payments.
  2. Review the total and currency. The amount covers the invoices shown by that access link; debt added later may fall outside it.
  3. Open Pay the pending link. The access link opens a payment page without requiring another merchant sign-in. On the left (at the top on a phone) you see Total due and how many invoices it includes. View details lists each invoice with its month and amount.
  4. Enter the card and the cardholder name in the same form. There is no previous step.
  5. Tick the authorization box above the button. With it you authorize this payment and accept the Terms and Conditions and the Privacy Policy. If your account uses the paid card for the next subscription charges, the box says so; if not, it only says that the card is stored securely. While the box is not ticked, Pay stays disabled.
  6. Select Pay with the amount. While the payment is processed, the progress shows in the same button. The charge is the debt amount; no verification charge is added.
Gifty records the authorization together with the payment, at the moment you send it. If the text changed after you opened the page, the payment does not go out: the screen asks you to review the box again. If the debt has many invoices, View details lists the first ones and then says how many more the total includes. If the debt amount changed or card payment is not available, the screen says so above the form and states that no charge was made. Access expires and can be revoked. If it is no longer available, return to Billing to obtain current access. Obtaining another access link does not change the amount of a payment already submitted.

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Confirm without duplicating a payment

Keep the same attempt while confirmation is pending. If the connection drops or you reload, checkout recovers the pending result. Check again checks that payment. Closing a challenge or waiting does not establish a final decline. Only a confirmed decline enables another explicit attempt. If Code: and a reference appear, share them with support alongside the invoice, without sending complete card details or the access link.

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Payment and card have separate results

You paid with the amount identifies confirmed money, even while invoices are being updated. Saving the card may still be pending after the debt is settled; that state is not a reason to pay again. The screen may also indicate that saving the card does not apply or needs attention. Paying debt does not reinstall a store or reverse a cancellation in progress. Access is restored only when the store and subscription states allow it.

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If you already paid by bank transfer

Contact support with the bank reference, date and evidence. An authorized operator can record an already confirmed transfer covering a complete invoice. Recording it does not initiate a bank transfer or another card charge. Do not pay that invoice again while reconciliation is pending. Read as Markdown

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Which operation the bank declined

Card validation during signup and a debt payment are different operations. In debt checkout, a decline message refers to the debt payment; it does not announce an additional validation charge. Keep the visible code when checking the outcome or requesting help.

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Restoring access after settling debt

An outstanding payment does not cancel your subscription. The subscription continues, Gifty keeps trying to charge it, and the debt stays outstanding until you settle it. Gifty does not write off the debt. A cancellation you requested, an uninstall, or a cancellation with an unknown result goes ahead even if you pay the debt. While that cancellation remains pending, paying debt does not reactivate the subscription or confirm a card for future charges. The payment stays recorded. If the case cannot continue, it requires support.

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Recovery confirmation and reconciliation

The recovery indicator counts each confirmed payment once, even if it has several allocated invoices. Awaiting reconciliation or Need attention can mean that the money still needs to be reflected on an invoice; it does not mean you should pay again. A pending card or network anchor does not make the debt unpaid again. Recording a confirmed bank transfer through authorized support preserves its reference and evidence. The record does not initiate a bank transfer and is not counted as a card-provider approval.

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Recognize a Gifty payment

The improvement being prepared identifies payment descriptions with Gifty while retaining the purpose: card verification, subscription or outstanding invoice. The merchant name remains visible to identify the account. Always review the amount and currency before confirming. For debt, the payment page and the record of a full bank transfer identify the Gifty subscription while retaining the invoice or reference. Recording a received transfer does not create another charge or move money from the bank. This improvement does not change the name configured on the processor account or the shortened text a bank may show on a card statement.

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Readable payment purposes

One-time plan changes and subscription debt payments are being prepared with readable purposes and the Gifty brand in the store’s configured language. Internal codes do not appear as payment descriptions. Amount, currency and reference stay unchanged.

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The payment retries exhausted notice

When the automatic retries of an invoice run out, Gifty sends you a last notice by email. The notice states the real status of your account at that moment:
  • Your account is still active. The payment stays outstanding and there are no more automatic retries. Resolve the payment to avoid suspension of access to your dashboard.
  • Access to your dashboard is suspended. To use it again, resolve the payment.
In both cases, gift cards you already sold remain valid. The Resolve my payment button opens the payment link of the notice. If the notice has no link of its own, the button opens Billing, where the debt and the outstanding invoices are. Payment notices, cancellation notices and receipts have no unsubscribe link: they are account emails and always arrive. The link at the bottom of other gifty emails only stops news and reminders.

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Stop receiving gifty updates

The footer link opens the page Stop receiving gifty updates. The page says what stops arriving: updates, campaigns and reminders. It also says what keeps arriving: notices about your account, your charges and your receipts. To confirm, tap Stop receiving them. This action does not cancel your plan or change your gifty subscription. If you opened the link by mistake, close the tab: nothing changes.

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Debt on the variable plan

Once the variable plan is activated, its debt follows the same rules as the standard plan.
  • If a debit is declined, the debt is the whole debit: fixed fee, commission and taxes. You pay it with the flow in this guide.
  • If you cancelled the subscription and the commission of the last cycle could not be debited, a Closing commission debt remains, with its period. You also pay it with the flow in this guide.
  • Gifty does not notify you before each debit. The commission of the current cycle is always visible in Billing → Commissions.
  • Delinquency is counted as on the standard plan: each declined cycle is one debt.
  • An outstanding payment does not cancel your variable plan subscription. The subscription continues, Gifty keeps trying to charge it, and the debt stays outstanding until you settle it.