The appearance of invoices and notices
The invoice list, billing emails and commercial documents adopt Sobre’s colors: warm paper, ink and soft lines. Emails use Instrument Sans and ink-colored action buttons. When reviewing a document, identify its type, amount and status from the data it contains.Before you start
Open Billing and the invoice or customer-details section as needed.Step by step
- Find the charge row and check payment status. Its fiscal document can still be pending.
- Download the fiscal invoice once linked to the row.
- Review Fiscal details and ARCA validation where applicable. Customer details is a separate editable section.
- After corrections, verify saved data; do not assume a previous invoice was reissued.
How to verify the result
Recorded payment, generated fiscal document and available download are different checks. Charging a foreign card in USD does not itself change fiscal invoice currency.If something goes wrong
- If payment exists but the invoice is missing, investigate fiscal status without paying again.
- Changing Brand communication name is different from correcting fiscal identity.
Commercial document and fiscal invoice
A row can offer a commercial receipt when paid or a commercial invoice when pending. This differs from downloading the linked fiscal invoice. Choose according to what you need to document: commercial debt or payment, or fiscal evidence. A commercial receipt does not automatically replace a missing fiscal document.Read collection indicators
When the Billing panel is enabled, choose the period and provider and use Refresh to read its sources. Observed attempts are grouped by charged currency, provider, identified internal Mercado Pago account, and first attempt or retry. An attempt before the selected period still determines whether the next one is a retry. The approval rate uses known terminal outcomes only. Pending and unknown outcomes are excluded from its denominator. N/A means there is insufficient information; it does not mean zero. When an invoice does not provide its history, the panel states that totals include only available observations. Charged currency can differ from the fiscal document currency. Confirmed recoveries appear separately from invoice attempts. One payment settling several invoices counts once, while money confirmation and full reconciliation remain separate. Recorded bank transfers do not become card approvals. Authorized finance staff can read platform-wide credential and signal coverage in Studio. The merchant view contains only that merchant’s data. Device capture, sending it to Mercado Pago, retaining a network anchor and obtaining approval are separate indicators. An unavailable source does not erase the others.While Billing loads
The screen no longer appears as a series of shapeless grey blocks. While we fetch your data we already draw the screen that is coming: the next payment card with its colour stripe, the current plan card, and the invoices table with its real header. Those parts depend on no query, so they are there from the first instant and nothing shifts position when the data lands. The blocks that are waiting on data carry a moving sweep; if you asked your system to reduce motion, they stay still. When the data arrives, the cards come in one shortly after the other.The province in your fiscal details
The province in Fiscal details is saved with its official name, written as in the ARCA registry. If you type an abbreviation or a variant, such as “C.A.B.A”, “Capital Federal” or “Bs. As.”, it is saved as “CIUDAD AUTONOMA DE BUENOS AIRES” or “BUENOS AIRES”. Details filled in from ARCA also use that name. “Buenos Aires” on its own is the province; if your fiscal address is in the City, choose “Ciudad Autónoma de Buenos Aires”. If we do not recognize the province, we do not issue the invoice with a guessed province. For example, a district or a town, such as “La Matanza”, is not a province. The charge stays without a fiscal invoice until you correct the province in Fiscal details. When you save the corrected value, we issue the invoices that were pending. Before, that document showed the Error status.Variable plan invoice
Once the variable plan is activated, the invoice for each debit of that plan can have two lines:- Gifty subscription, variable plan, with the period of the fixed fee.
- 3% commission on gift card sales, with the settlement period and the number of gift cards.