Before you start
Return to the same code or detail. A visible error does not prove every external step was undone.Step by step
- Read the reason: not found, used, expired, migrated and out-of-sync coupon are different blocks.
- A temporary TiendaNube failure may allow retry; a disconnected store requires reconnection.
- For a pending attempt, choose complete or cancel using the available action.
- After acting, check receipt, balance and coupon state.
How to verify the result
Canceling a pending attempt restores online coupon availability. It does not reverse a completed redemption, which cannot use this cancellation.If something goes wrong
- Counter redemption invalidates the coupon before debiting. A later failure can leave recovery pending; do not promise instant rollback.
- Waiting does not automatically cancel the attempt. Resolve it before starting another checkout.
What to do with each rejection
Recover a pending attempt using the same code or detail. Choose complete or cancel according to what happened at the counter. Cancelling a pending attempt recovers the online coupon; check that synchronization finishes. It cannot undo an already completed redemption.