Before you start
Find the detail and timeline. An accepted request is not proof of delivery.Step by step
- If the coupon is still being prepared, wait for that stage; delivery retry is not available yet.
- Distinguish scheduled, sending, delivered and failed. Check the recorded destination.
- If delivery failed and the action is available, choose Retry delivery.
- Check the new delivery run and its final result in the timeline.
How to verify the result
Retrying preserves the gift card, code and balance and creates a new delivery run. Queued does not mean delivered.If something goes wrong
- Do not issue another gift card to fix a failed delivery: that creates another balance obligation.
- If your account offers WhatsApp, check the international number and fallback email. WhatsApp failure followed by delivered email can be one delivery chain; availability is determined by the screen.
- If the history says “Your message wasn’t available. We sent it with the Gifty message”, your own WhatsApp message couldn’t be used for that send and the same delivery went out with the Gifty message. You don’t need to retry. Check your message status on the WhatsApp card in Gift cards → Delivery.