Before you start
Find the detail and timeline. An accepted request is not proof of delivery.Step by step
- If the coupon is still being prepared, wait for that stage; delivery retry is not available yet.
- Distinguish scheduled, sending, delivered and failed. Check the recorded destination.
- If delivery failed and the action is available, choose Retry delivery.
- Check the new delivery run and its final result in the timeline.
How to verify the result
Retrying preserves the gift card, code and balance and creates a new delivery run. Queued does not mean delivered.If something goes wrong
- Do not issue another gift card to fix a failed delivery: that creates another balance obligation.
- If your account offers WhatsApp, check the international number and fallback email. WhatsApp failure followed by delivered email can be one delivery chain; availability is determined by the screen.