Skip to main content
Issuing a gift card creates value. Delivery sends that same gift card to its recipient. If delivery fails, do not issue another gift card to fix it: first check the existing operation.

​
Before you start

Prepare the amount, design and recipient details. Check the channel and, for a scheduled gift, the chosen date. Available actions depend on your permissions and the state shown by your store.

​
1. Prepare the gift

Open Gift cards → Issue. Complete the form and review the recipient, amount, message and delivery mode before confirming. Secret gifts and corporate gifts are different options: check the preview to understand their presentation. Screenshot of the gifty harness in Spanish, using fictional data. The image illustrates the interface; the steps on this page explain the complete procedure in English.

​
2. Confirm and keep the reference

Confirm once and follow the operation that was created. If the interface is still processing, check that operation before starting another. Issuance and delivery have different states: a gift card existing does not prove the recipient received it.

​
3. Check the delivery history

Open the operation details and review its history. Queued does not mean delivered. Check the channel and reported outcome before telling the recipient delivery is complete. Spanish screenshot of a fictional recovery scenario. A sample result does not guarantee delivery in a real case.

​
If the message did not arrive

Do not share a complete gift card code in a public channel: it allows its value to be used. This pilot does not send support messages.

​
Expected outcome

You finish with an identifiable operation and a verified delivery outcome. If it remains pending, follow or recover that operation instead of duplicating the gift. Understand balances and partial redemption · See the complete lifecycle Read this page as Markdown
Copy this outline and fill it with what you see. Do not include the full gift code or personal data.