Read operations with the Sobre identity
Lists and detail views use warm paper, white cards, Instrument Sans text and ink-colored actions. Amounts keep aligned digits and states are identified by their labels. As you navigate the new appearance, use the order or gift card code to identify the operation you are reviewing.Before you start
Open Operations. An order can contain several unconfigured units; a gift card has already been issued.Step by step
- Choose Orders or Gift cards. Their filters are independent.
- Search or select a pipeline status to open a filtered list.
- Review Attention cases: configuration, contact details, delivery or coupon synchronization may be missing.
- Open the detail and expand the timeline. Distinguish buyer from recipient, purchase from redemption, balance from channel. The redemption channel is Coupon, Promotion, Payment method, or In store. Payment method is a redemption with the gift card as the payment method in the TiendaNube checkout.
How to verify the result
The detail identifies the stage and pending action. An Attention badge does not always mean delivery failed.If something goes wrong
- If the operation changed while you were viewing it, refresh before acting.
- Do not issue another gift card as a generic fix; first determine whether the problem belongs to the order, delivery or redemption.