Before you start
You need an active product. If issuance is empty, prepare a product in the catalog first.Step by step
- Choose product, design and amount. Check that they match the intended gift.
- Choose email or a link to copy. WhatsApp is offered only when available for your account.
- For scheduling, review date, time and store timezone before confirming.
- For secret gifts, review what identity the recipient sees. For corporate gifts, the third-party logo accompanies the merchant; it does not replace the issuer.
- Confirm once and check the status. Preview sends nothing; issuance may still be preparing the coupon.
What the recipient receives on WhatsApp
The message is the receipt of the issuance. It opens with a greeting and confirms that the gift card has been issued. Below it lists three details on separate lines: who bought it, the value and the store. The message does not include the redemption code. To see it, the recipient taps the View receipt button, which opens the gift card in Gifty. Treat that link as private: whoever opens it can spend the balance. If you have partial redemption enabled, the message adds one line: any unused balance stays available for later redemptions.How to verify the result
The detail records the gift and selected delivery. Repeating the same request reference reuses issuance; starting a new issuance is not delivery retry.If something goes wrong
- Scheduled does not mean sent. Check the configured time before investigating missing delivery.
- Keep private links secure. Do not test with real recipients unless you intend to send.